Hyundai
The Task: Designing a centralised platform to solve Hyundai Turkey’s dispersed pre-owned sales-network problem.
Details
Creative Direction
Design
Development
Approach
Focusing on the customer experience, we delivered the H-Promise. A sustainable and corporate one-stop sales experience that eliminates buyers’ need to seek various other online marketplace options.
We streamlined the purchasing process by implementing integrated modules such as “Rapid Loan Application”, “Dealers” portal and many more.
Innovative Car Listing module allows dealers to focus on the sales process while a centralised Customer Service team handles other requests, removing the burden from each dealer.
Outcome
H-Promise listed more than 10,000 cars from their 200+ dealers nationwide.
Dealers’ sales increased by 10%.
Customers were reassured to find the best value for their money thereby increasing trust and enhancing the brand perception nationwide.
Streamlined purchase process decreased a substantial amount of loss in sales.
80% decrease in commission costs paid to various marketplaces.